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Please Contact Us: Except for urgent cancelations or fixes of flights, please use email exclusively for communication, since our hold times on the phone are currently significant (we apologize; we are in a transition). For urgent cancelations and fixes, meanwhile, understand these are only "URGENT" if (1) you just booked the flight today or yesterday and need it fixed before its finalized or if (2) your flight leaves in just a few hours and you need to cancel or fix it. Other cancelations/fixes are not time-sensitive so you should email instead of calling us. Even for the true emergencies, however, please email your request as well before calling, so that your request is documented right away. Then call the emergency phone line in the section "Emergencies Phones" below. Email: Send your request with information on what you need help, phone number(s) and times to call you (since we may need to reach you). Please provide any reference code or reservation number you may have as well as the exactly correct spellings of each passenger's name. Our email is  .Emergency Phones, for booking the wrong flights, dates, or names: Please call us 858-429-7597 on Monday-Friday from 11:30 am to 8:30 pm Eastern Time (8:30-5:30 PT) or Saturday 1:00 pm - 7:00 pm ET (10-4 PT) (major holidays excepted). There are no Sunday hours other than email coverage. Remember, non-emergencies should be handled by email only, so the phone hold times can be kept down. Please read the rest of the information below before calling. Be advised the longest hold times are Monday mornings until 5 pm ET (2 pm PT). Before calling, please print out, save, or write down any information that is important, such as the reference code for your reservation. Last Second Cancelations: If you are canceling at the last second before your flight, outside our business hours, then we are not able to cancel the reservation ourselves. The airline needs to cancel it or else, no matter the class of ticket, there will be no chance for refund or credit toward a future flight. Therefore in that case tell the airline our agency is closed so they need to cancel the flights for you. Tell them you understand that some fares are nonrefundable and others are not. Ask them to read to you the terms and conditions of the "fare basis" code of your reservation. |
